HealthServe believes in a society where every migrant worker lives a life of dignity.
Healthcare is the heartbeat of HealthServe. Each year, thousands of migrant workers walk through our clinic doors. Our clinics in Geylang and Mandai offer subsidized health services to migrant workers not receiving health assistance from their employers.
We offer general medical services as well as dermatology, orthopaedic, occupational and physical therapy, and dental services. Click here to find out more about our clinic hours, locations, and services offered.
Please note, our dental services are currently available only to migrant workers in the Construction, Marine and Process (CMP) sectors.
Dr Brock Chisholm, first Director-General of the World Health Organisation once famously stated that “without mental health, there can be no true physical health”. Therefore, from 2019, HealthServe had worked towards including mental health engagements and support in our efforts to provide holistic health care to migrant workers.
Providing a full range of services from large group psychoeducation workshops to individual counselling sessions with native-speaking qualified counsellors, HealthServe’s Mental Health & Counselling Services (MHCS) works towards addressing, strengthening and empowering the mental wellbeing of migrant workers.
Our Mental Health services fall under 3 broad pillars:
MHCS’s Education pillar focuses on addressing and increasing the awareness of migrant workers’ mental health with the various stakeholders (e.g. employers, dormitory operators etc.) The education can address mass psychoeducation sessions that can be conducted in the native language of the workers at the worksites, to skills workshops for employers, supervisors and managers through formal workshops.
MHCS continues to provide materials and training contextualized to the working environment of today while ensuring appropriateness and respect to the various nationalities and cultures from which our migrant workers come.
2) Counselling & Intervention
MHCS’s team of native-speaking qualified counsellors have been supporting the distresses of migrant workers since the COVID situation of 2019. Supporting referrals from the ministries, employers and even the COVID-facilities, our Counsellors work in collaboration both with external and internal parties to provide psycho-emotional support to the migrant workers.
MHCS also has a team of psychiatrists which allows for escalation of cases that may require the appropriate care are support. The team would also support the provision of psychological group debrief sessions, as well as provide their medical expertise in the assessments and support of migrant workers in distress.
MHCS also recognizes the need for community support for migrant workers who have completed their interventions at various institutions (e.g. hospitals etc.) This support works towards a smooth reintegration of the migrant worker after the treatment, as well as to provide support as they move forward stronger after the experience.
From Q3 of 2021, MHCS would be providing 24-7 hotline support manned by native speaking Care Persons to support workers facing difficulties. Starting with the support of Indian migrant workers, HealthServe will continue to expand the services within the next 1-2 years to include support for multiple nationalities as well.
Through these services, together with the Casework and Clinic services of HealthServe, HealthServe will continue to dedicate our efforts to provide healing and hope to migrant workers in Singapore.
Casework: HealthServe provides casework and legal support to migrant workers with work injury claims and legal, criminal or employment-related issues. Each year, we assist on hundreds of cases. Our social workers follow up on their cases closely, even accompanying workers to the hospital for their checkups and medical assessments. With the help of the Ministry of Manpower, hospitals, pro bono lawyers and other community organisations, we are working towards creating a Singapore where everyone is treated fairly.
Counselling: An injured worker in the middle of a dispute with his employer faces tremendous psycho-emotional stress as he struggles to cope with the uncertain outcome of his case. Our trained volunteer counselors provide weekly mental and emotional support to these workers.
For many workers, the waiting period for work injury compensation or resolution of the dispute may last several months to more than a year. During this period, workers on Special Passes are not allowed to work and receive no income. It can be difficult for them to afford daily necessities such as food and lodging. To meet these needs, HealthServe offers a variety of social assistance programs to these unemployed migrant workers, including free meals, subsidized transport, an emergency shelter, and an emergency fund.
We aim to build a community where migrant workers feel accepted and supported. We partner with community organizations, corporations, and churches to host community events for our migrant workers. From outings to Sentosa to a fun and meaningful celebration of Father’s Day, these events never fail to help relax and put a smile on the workers’ faces.
To build the migrants’ skills as they wait for the outcome of their cases, our volunteers run weekly English and computer classes at our Tai Seng Centre. The Tai Seng Center, open Monday to Friday, is a safe community for migrants to relax, learn and grow together.
Each week, we reach out to migrant workers in their dormitories to befriend them and inform them of their rights and the resources available to them.
Education, research and advocacy help us to support our migrants better through raising awareness and increasing understanding of the problems and issues they face. Our research informs our advocacy efforts. We welcome academics, researchers, and students to conduct research projects in collaboration with HealthServe.
HealthServe hosts a number of interns from schools in Singapore and abroad. We also run a selective course through NUS Yong Lin Loo School of Medicine.