Volunteer Management Executive

The Volunteer Management Executive (VME) is primarily responsible for the management of volunteers. Reporting to the Volunteer Manager (VM), the VME will play a vital role helping shape the organisation’s volunteer landscape.

Key Responsibilities

  • Onboard and coordinate volunteers for their volunteering activities
  • Manage volunteer rosters and ensure that the rosters are seeing a steady stream of volunteers
  • Work with the direct services teams on volunteer training
  • Manage the volunteer management database and ensure that it is kept up to date
  • Respond to queries relating to all volunteer matters in a timely fashion
  • Build good rapport with and develop good knowledge of our volunteers
  • Support the VM in the development of partnerships, policies and processes, budget-planning, and other volunteer-related matters
  • Maintain and update volunteer-related materials (such as application forms, policies and procedures, volunteer handbook, etc.)
  • Lead volunteer engagement events, i.e., appreciation events
  • Conduct volunteer satisfaction surveys, collate and report findings
  • Support all secretariat work and volunteer programme reporting for management and internal/external stakeholders

Candidate Requirements/ Skills

  1. Technical competencies
    • Proven track record in administrative and coordination skills, and planning ahead
    • Effective verbal and written communication skills; able to adapt communication style to suit different audiences
    • Proficiency with CRM software and Microsoft Office Suite
    • Event coordination and management experience (physical and digital events) is a plus
  2. Core competencies
    • Willing and able to be present for certain volunteering sessions (evenings), and able to support during periods of emergency
    • Organized and detailed-oriented, yet able to think big-picture
    • Able to multi-task and deliver effectively, and possess the resilience to handle challenges relating to volunteer management
    • Enjoys interacting with volunteers, and able to hold conversations
    • Comfortable with interacting with people from different cultures and religions
    • Unafraid to ask questions and raise concerns/potential problems early
  3. Preferred achievements / characteristics
  • Experience with volunteer management or familiarity with the local VWO scene is preferred
    • Also open to those who have a proven track record in coordination work and administration, if there is no prior volunteer management / VWO experience

To apply:

Please email your cover letter and resume to:

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